The last four years were a game changer.
A lot of manual activities are now fully digitized and often automatized.
We never had to buy a printer.
The last year we seldom had to scan a paper document.
The partners still requesting paper interactions are some government agencies and some insurances.
We observe a decrease of such physical interactions.
Our partners are steady, if sometimes slowly, digitizing their workflows.
Slowly, digital versions for invoices are emerging.
This approach should allow automated payment workflows.
Interestingly, private customers already have billing and e-payment solutions.
Similar solutions for corporate customers are either not available or incredibly limited, cumbersome and expensive.
The next big step will be the emergence of API to integrate the steps in a workflow specific to the involved companies.
For example, the technical part of the onboarding process for a new employee could be fully automated.